General Product FAQ's
Metal Print FAQ's
Metal prints are printed on aluminum that has a coating applied with state-of-the-art coating machines. The coating that is applied sometimes contains some small imperfections such as small divots or bumps. We inspect each sheet carefully and if there are imperfections, we place them in the most unobtrusive parts of the image. We cannot remake prints due to these imperfections.
Metal Print Finish:
We use very high quality UV heat cured printers. A thin layer of white coating is applied to the aluminum to enhance the color process. This process produces a vibrant satin finish. Due to a layer of white coating applied beforehand, we recommend that you take this in consideration and use a photo with minimal white for best results. We do our best to print your order as placed however, there is a slight cropping variation of 5% due to your image printing full bleed.
Every print includes mounting blocks that elevate your product from the wall. We mount these blocks for you out of courtesy. Sometimes these blocks come off during shipping or may come off due to changes in weather and humidity. If this happens to your metal product, just email us and we will send you a new set of a special double-sided tape to reinstall the mounting blocks.
Can I hang my metal print outside?
Our metal prints are made from .045” aluminum and designed to last a lifetime. They will not rust or tarnish. They have a wood or composite backing with a hanging groove or loop. The images are printed and UV cured to the front however not designed to be in direct sunlight. You may hang them outside, but we cannot guarantee that the prints will not eventually fade. You do not want to get them wet or hang them where weather could cause damage.
What is the best way hang the product?
The product ships ready to hang with hanger attachments on the back or keyhole slot. We don’t include or attach wires since it can damage your print during shipping and many customers do not use the wire for hanging. You may choose to add your own hardware if you have a preference on hanging your artwork. Be sure a hang you product securely to the wall since it is breakable.
What is the turnaround time once I place my order?
Typical turnaround time for print orders is 24 hours in lab. Orders for sizes 24x30 are delivered via free UPS next day. Orders for sizes larger than 24x30 are delivered via UPS 2nd Day Air: 2 business days. Keep in mind that any additional services can add processing time to your order.
Can I customize my video?
No, but we do take requests so if you see something you like that you want in your video let us know and we can make it happen!
How will I receive my video?
You will receive your video on the same USB drive as your social media images in the mail after your session.
Can I post my video on Social Media?
Absolutely! All videos are easily uploaded to Social Media sites.
Photo Album FAQ's
What are the pages like?
The Photo Album is the one album for everyone. When making pages for the Photo Album, prints are adhered to a substrate with a slight flex, creating pages approximately 1/32” thick.
What is the turnaround for my album once I place the order?
Typical turnaround for albums is 2-3 days in lab. Extra services such as texture, lustre coating, debossing, foil stamping, and gilding may require additional time. Albums are delivered via free UPS next day.
Can pages be added or replaced after the order is placed?